Refund & Exchange Policy

Returns

We have a 30-day return policy, which means you can return your item within 30 days of receiving it.

To be eligible for a return, your item must be in the same condition you received it, unused, with tags attached, and in its original packaging. You will also need to provide your order number or proof of purchase.

To return an item, please contact us at info@ystylehome.com. If the return is accepted, you will be required to pay for the return shipping. Items sent back to us without a return request will not be accepted.

If you have any questions about your return, please feel free to contact us at info@ystylehome.com.

Important Information

Since we cannot resell products, the environmental impact of sending returns back to us is unnecessary (and contrary to our corporate values). Instead, we encourage customers who have ordered the wrong size to accept the replacement cover we send them.

Our focus is to provide you with the product you really want.

We kindly ask customers who receive replacement products to recycle locally, donate to charity, recycle the materials, or give to a friend.

Please read the Replacements and Refunds section below to find out what happens to your order in certain circumstances. If you are still unsure, please write to info@ystylehome.com.

I ordered the wrong size or my Covers doesn't fit

We understand that you may have ordered the wrong size, here are the steps you can take:

  • Contact our support center with your order number and let us know what happened.
  • You must provide a picture of the cover being put on the sofa or attempted to be put on the sofa.
  • If we find that the cover does not fit, we will provide you with the correct size cover.
  • Before we ship, we ask you to pay the size difference, as well as processing and shipping fees.
  • We will send you a brand new cover and provide you with an updated tracking number.
  • You will receive your new cover within 5–10 days.
  • Please note that this must be done within 30 days of receiving your YSTYLE.
My YSTYLE Covers was damaged when it was delivered

In the unlikely event that your package is damaged, please follow our return process carefully to reduce any delays:

  • Contact our support center and provide your order number.
  • Send us a clear photo of the outer packaging, including any damage.
  • You must make sure to contact us within the 30-day warranty period.
Possible solutions:

In the event of damage, YSTYLE will immediately send a new item, and we will not refund