Refund Policy
Returns & Exchanges Policy
This Returns & Exchanges Policy applies to purchases made on YSTYLE HOME (“we”, “us”, “our”). By placing an order, you agree to the terms below.
Return / Exchange Period
You may request a return or exchange within 30 days of receiving the item, based on the delivery confirmation provided by the carrier. Requests submitted after this period may be declined.
Return Conditions
To qualify for a return or exchange, all of the following must be met:
The item is unused, unwashed, and in the same condition as received
Original tags/labels are attached (if applicable)
The item is returned in the original packaging, or packaging that provides equivalent protection
You provide the order number or valid proof of purchase
We may refuse a return/exchange if the above conditions are not satisfied.
Non-Returnable Items
Unless required by applicable law, Unfortunately, we cannot accept returns on sale items or gift cards.
Authorization Required (How to Request)
Return authorization is required before sending any item back.
To request a return or exchange, email us at info@ystylehome.com
and include:
Order number
Reason for return/exchange
Photos (required for damaged/defective/incorrect items; may be requested in other cases)
Unauthorized returns may be refused and, if sent to us, may be returned to the sender at the sender’s expense.
Return Address (After Authorization Only)
After authorization, we will confirm the return instructions. Unless we advise otherwise, returns should be sent to:Str. Cisa, 1, Sant'Antonio, Province of Mantua, Italy
Please include a note inside the package with your order number.
Shipping Costs for Returns / Exchanges
Customer-paid return shipping :
If you return or exchange an item due to personal reasons (e.g., changed mind, ordered the wrong item/color), return shipping is paid by the customer.
We cover return shipping :
If we confirm that the item is damaged, defective, or incorrect, we will offer an appropriate solution and cover reasonable return shipping costs, or provide an alternative solution (such as a replacement) where applicable.
To help us process return shipping reimbursement (if any), please keep your shipping receipt and tracking information.
Damaged / Defective / Incorrect Item
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and provide:
Order number
Clear photos of the outer packaging and the issue
After verification, we will provide an appropriate remedy, such as:
Replacement at no cost or Full refund
Inspection, Approval, and Partial Refunds
All returns are subject to inspection after arrival.
If a returned item shows signs of use, washing, damage, missing parts/accessories, or is returned in a condition different from what was received, we may:decline the return or issue a partial refund to reflect any loss in value.
Refund Method and Processing Time
If your return is approved:
Refunds are issued to the original payment method
We process refunds within 10 business days after the return is received and inspected
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ystylehome.com，Your bank or payment provider may take additional time to post the refund
Exchanges
If you request an exchange, we will confirm availability and the next steps.
If the requested replacement is not available, we may offer a refund or an alternative solution.
Contact Us
For any return, exchange, or refund questions, contact:
Support Email: info@ystylehome.com
Support Phone: +1 213 994 2571